We understand that there may be uncertainties during the purchasing process. To ensure your shopping experience, we focus on addressing any product quality-related issues. If you encounter any problems with the product, we are happy to assist with solutions such as replacement or refund. Please feel free to contact our customer support team, and we will do our best to resolve any issues and ensure your satisfaction. For detailed return policy, please refer to the link below:https://www.swanscout.com/pages/refund-policy

Returned items must be in their original condition with all accessories and packaging included.

If the return is due to a product defect, we will cover the shipping cost. Otherwise, the cost is the responsibility of the customer.

If you receive a defective or incorrect item, please contact our customer support team with your order number and details about the issue. We will provide you with the best possible solution, which may include sending a replacement or issuing a refund.

If you receive a damaged item, please reach out to our customer support team within 7 days of receiving the product. We will arrange for a replacement or refund based on your preference.

Once we have all the necessary details, it typically takes 3-5 business days to process your refund or replacement. Please note that the exact time may vary depending on your payment provider.

Yes, we provide a one-year warranty. If you experience any issues with the product during the warranty period, please contact us, and we will resolve the problem as soon as possible.

Please note that warranty extension applies only to products purchased from Amazon and our official website. For products purchased from authorized retailers and third-party online stores in these regions, please contact them directly for warranty information.