Swanscout is the operator of https://www.swanscout.com. By placing an order through this website, you agree to the terms outlined below. These terms are designed to ensure that both parties are fully informed and mutually agree to the expectations and protections provided through our services.
1. General Provisions
All orders are subject to stock availability. While we strive to maintain accurate inventory information on our website, occasional discrepancies may occur. In the event that some items are out of stock at the time of your purchase, we will contact you regarding the option to wait for the restock or receive a refund for the out-of-stock products.
2. Shipping Costs
We offer free shipping on all orders.
The price displayed at checkout is the final price—shipping is included at no extra cost to the customer.
3. Returns
We understand that uncertainty can arise during the purchasing process. To ensure a satisfactory shopping experience, we are committed to resolving any issues related to product quality. If you encounter any product-related concerns, we are happy to offer solutions such as a replacement or refund.
Please feel free to contact our customer support team, and we will make every effort to resolve the issue to your satisfaction.
For detailed return and refund terms, please refer to our Return Policy:
https://www.swanscout.com/pages/refund-policy
4. Delivery Terms
4.1 Dispatch Time
Orders are generally dispatched within 1–2 business days after payment is received.
Our warehouse operates Monday through Friday during standard business hours, excluding national holidays. We strive to minimize any shipping delays during holiday periods.
4.2 Transit Time
International shipments typically take up to 3-10 days, depending on the shipping carrier selected.
4.3 Change of Delivery Address
Changes to the delivery address can be made prior to dispatch by emailing us at support@swanscout.com.
Please note that once a package has been shipped, the address cannot be modified.
4.4 Out-of-Stock Items
If an item is out of stock, we will email you to confirm whether you prefer an alternative product or a refund. Once we receive your response, we will proceed accordingly.
4.5 Delivery Time Exceeded
If your order exceeds the estimated delivery time, please contact us so we may initiate an investigation with the shipping provider.
5. Tracking Notifications
Once your order has been shipped, you will receive an email containing the tracking number. If you are unsure about the status of your shipment, you can check it directly on our website using the following link: https://www.swanscout.com/a/shipment-tracking.If you need further assistance, please contact our customer service team. We’ll be happy to provide you with the latest updates on your delivery status.
6. Damaged Parcels in Transit
If your package arrives damaged, please reject the delivery if possible and contact our customer service immediately. If the package is delivered in your absence, please reach out to us for further assistance.
7. Taxes
All product prices displayed on our website are inclusive of sales tax. No additional tax will be charged at checkout.
8. Order Cancellations
You may cancel your order at any time before it has been shipped.
If the order has already been dispatched, please refer to our refund policy for further instructions.
9. Customer Service
For any questions or concerns, please contact us at: support@swanscout.com
10. Shipping Regions
Angola
Argentina
Armenia
Australia
Austria
Bahrain
Belgium
Belarus
Brazil
Brunei
Bulgaria
Canada
Chile
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Ethiopia
Finland
France
Germany
Ghana
Greece
Hong Kong
Hungary
Iceland
Ireland
Israel
Italy
Japan
Jordan
Kazakhstan
Kenya
Kuwait
Latvia
Lebanon
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Mozambique
Netherlands
New Zealand
Nigeria
North Macedonia
Norway
Oman
Pakistan
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
Rwanda
Réunion
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Turkey
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Vietnam